Smart IVR | Interactive Powers

Features

VoiceXML
Coding Open Standards This platform is W3C VoiceXML 2.X fully compliant and standard based. Customers and users will develop voice services on standards to allow a fast migration from any other IVR platforms.
Packaged
100% Packaged Smart IVR is available as a 100% software packaged solution – easy to install in a common Linux CentOS 64bit server in a bare metal system or virtual instance for any kind of Public or Private Cloud environment.
SIP Connect
PSTN / SIP Trunking Smart IVR inbound or outbound interfaces are standard SIP compliant, and can be created or modified from settings. Create an interactive voice service or connect your own PBX/CTI trunks becomes really easy to do.
NLU
AI - Natural Language Understanding Smart IVR solutions enable to work with AI / NLU engines to quickly route calls and enhance the customer experience throughout the entire human like conversational self-service engagement.
TTS
Text To Speech Smart IVR allows speech-enabled (TTS) voice applications like voice messaging, auto-attendant services, and conferencing. it includes several TTS connectors our HTTP-API or MRCP v1 and v2 through uniMRCP.
ASR
Automatic Speech Recognition Smart IVR allows speech-enabled (ASR) voice applications like voice messaging, auto-attendant services, and conferencing. it includes several ASR connectors with native API or MRCP v1 and v2 through uniMRCP.
DialogFlow
Natural Language Understanding Smart IVR can be used as a DialogFlow Gateway to create advanced conversational services for your existing telephony systems (with a SIP interface).
JavaScript
Standard Javascript Engine Smart IVR includes a Javascript engine to execute a VXML/JavaScript code and perform specific operations or complex calculations like: Check if an ID card is valid, check a credit card, check if a certain date is valid, do mathematical operations... etc.
API XML
Standard Structured APIs Smart IVR can be extended with a large number of external add-ons, API to provide specific features to your system. Some complementary software elements are: WebRTC Channel, Automatic Dialer, Call Recording...etc